Special Assistance

PASSENGER MOBILITY AT THE AIRPORT

Our Special Assistance co-ordinators will be happy to arrange for a Virgin Atlantic representative to assist you at both your departing and arriving airports.

If you are connecting with another airline, we will provide assistance to that airline's check in counters.

Or, if you are connecting from another airline to a Virgin Atlantic flight, they will provide assistance to our check in counters.

PASSENGER MOBILITY ONBOARD
All Virgin Atlantic aircraft have an onboard wheelchair specially designed to fit the aircraft aisles and transport passengers to and from their seats before, during and after flights.

We ensure priority boarding for passengers requiring assistance and the vast majority of our seats are designed with lifting armrests to enable a simple transfer between wheelchair and seat.

You will be transferred to this wheelchair as you enter the plane and your own chair will be stored during the flight.

Bulkhead seats may offer more room and if you require one of these for medical reasons